Love Your stove and it will love you back. A little regular care keeps it burning brighter, safer and more efficiently, so you get the maximum warmth with minimal hassle.
Care Schedule
Keep your Stove in perfect condition with our care guide
2 min
Quick clean
Wipe down surfaces with a soft, dry cloth to remove dust and debris. Wipe down glass lightly if needed to keep the clear view.
1 min
Visual inspection
Check for any visible damage, wear, or issues that need attention.
3 min
Check your Fuel
Only burn dry seasoned wood, you can check your wood moisture content with our moisture meters.
1 min
Open Vents
Open vents correctly when lighting to get a strong clean flame
3 mins
Ash
Empty excess to maintain good airflow
8 min
Deep clean
Perform thorough cleaning of Glass using glass cleaner.
2 min
Maintenance
Inspect all moving parts, connections, and components for proper function.
10 min
Ash build up
Remove Built-up ash in your stove
Natural cleaning tips
Discover eco-friendly ways to keep your home sparkling clean:
- Cold Ash & Damp cloth is an easy and effective glass cleaner
- 50/50 Vinegar and water spray helps tackle soot marks
- Crumpled damp newspaper works amazingly with ash for a polished glass
- Warm (NOT HOT) clean downs when the stove is slightly warm can make soot removal easier. Always ensure its safe to touch fire.
Quick Fixes
Find solutions to common issues
Try these steps:
1. Wood may be too wet- use seasoned logs only. check with a moisture metre ( less than 20%)
2. open air vents to improve airflow.
1. Flue could be cold or partially blocked
2. Start with small kindling fire to warm the chimney or flue system
1. Poor quality fuel or low airflow
2. adjust vents and check your wood
3. most common is slumbering stove do not shut down stove completely, keep controls open allowing air flow
1. Clear excess ash and increase air flow
2. Add fuel gradually, don't overload
What not to do
Avoid these common mistakes to ensure the best results.
Don't Burn wet or unseasoned Wood
This is the number one issue. It creates excess smoke, soot, and tar build up in your chimney.
Don't shut the air vents too early
Staving the fire of oxygen leads to poor combustion leading to blackened glass.
Don't clean with harsh chemicals
These can damage the stove finish and create fumes when heated. stick to natural method or designed products for stoves.
Don't overload stove
More fuel doesn’t mean more heat. Overfilling restricts airflow and reduced efficiency.
Don't burn house coal or rubbish
Burning wrong materials can damage your stove and flue- and is often dangerous
Don't ignore soot build up
A dirty chimney is a fire risk. Regular sweeping is essential for safety
When to Call the experts
Even with the best care, your stove and chimney should be professionally serviced and swept regularly to keep everything safe and running efficiently. If none of the quick fixes work then do not hesitate to contact us.
see our servicing to book yours
Recommended Cleaning Products
This collection has no products yet.